At TidyUp, your satisfaction is our top priority. We carefully inspect each order before shipping and do our best to ensure your experience is smooth and enjoyable.

If something isn’t right with your order, we’re here to help! Please review our Refund Policy below for details.

1. Returns Eligibility

We accept returns and refunds for most items within 30 days of delivery.
To be eligible for a return or refund, your item must:

• Be unused, in its original condition, and in the original packaging.
• Include all original tags, accessories, or manuals (if applicable).
• Have a valid order number or proof of purchase.

Please note: Certain items such as clearance products, final-sale items, or personalized goods may not be eligible for return. These exceptions are clearly marked on their product pages.

2. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with the following:

• Your order number
• A clear photo or video showing the issue
• A short description of the problem

Once verified, we’ll gladly send a replacement or issue a full refund — whichever you prefer.

We may not be able to process a refund if the claim is submitted after 7 days of delivery or if sufficient proof is not provided.

3. Order Not Received

If your order hasn’t arrived within the estimated delivery time, please contact us.
We’ll help track your shipment and, if confirmed lost in transit, we’ll offer a full refund or replacement.

Please note that delays caused by incorrect shipping addresses, customs clearance, or force majeure events (such as natural disasters or strikes) are not eligible for a refund.

4. Non-Returnable Situations

Refunds or replacements may not be provided if:

• The order information provided by the customer was incorrect (e.g., wrong address).
• The product has been used, damaged, or altered after delivery.
• The return request was submitted after 30 days of delivery.
• The product was marked as non-returnable or final sale.

5. Return Process

To start a return, please contact us at support@tidyup.com with your order number and reason for return.
Once approved, we’ll provide return instructions and the return shipping address.

• Customers are responsible for return shipping costs unless the return is due to our error (e.g., damaged, defective, or incorrect item).
• Please use a trackable shipping method when returning items.

Once we receive and inspect the returned product, we’ll notify you about the approval or rejection of your refund.

6. Refunds (If Applicable)

Approved refunds will be processed to your original method of payment within 5–10 business days.
Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement.

If you haven’t received your refund after 10 business days, please first check with your bank or credit card company, then contact us for further assistance.

7. Cancellations

You can cancel your order within 24 hours of purchase, as long as it hasn’t been shipped.
Once your order has been processed or shipped, it can no longer be canceled but may still qualify for a return after delivery.

8. Contact Us

If you have any questions about our Refund Policy or need help with a return, please contact us:
📧 support@tidyup.com

Our support team is always happy to assist you.