Orders & Payments

How do I place an order?
Simply browse our products, choose your favorite items, and add them to your cart. When you’re ready, proceed to checkout and follow the prompts to complete your purchase.

What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, Google Pay, and other secure payment options available at checkout.

Can I change or cancel my order after it’s been placed?
We process orders quickly, but if you need to make changes, please contact our customer support team as soon as possible. We’ll do our best to help before your order ships.

How do I use a discount code or promo code?
Enter your code in the “Discount Code” box during checkout and click “Apply.” The discount will be reflected before you complete your purchase.

Why was my payment declined?
Payment issues can occur for several reasons—please double-check your card details, billing address, and available balance. If the issue continues, try another payment method or contact your bank.

Shipping & Delivery

How long does shipping take?
Shipping times vary depending on your location and the selected shipping method. You’ll see estimated delivery times at checkout and receive tracking information once your order ships.

Do you offer free shipping?
Yes! We offer free shipping on qualifying orders. Details and minimum order amounts are listed on our Shipping Policy page.

How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking link. You can also log into your account to check your order status anytime.

Do you ship internationally?
Yes, we ship to many countries around the world. Shipping fees and delivery times vary depending on your destination.

What should I do if my package hasn’t arrived?
If your tracking information shows no updates or your order seems delayed, please contact our support team. We’ll investigate and help you resolve the issue.

Returns & Exchanges

What is your return policy?
We want you to love your purchase! If you’re not satisfied, you can return most items within 30 days of delivery for a refund or exchange. Please visit our Returns page for full details.

How do I start a return or exchange?
Contact our customer support or visit our Returns Center to start the process. You’ll receive step-by-step instructions and a return label if eligible.

Are there any items that can’t be returned?
Certain items, such as final sale or personalized products, cannot be returned. These exceptions will always be noted on the product page.

How long does it take to process a refund?
Refunds are typically processed within 5–10 business days after we receive your returned item. You’ll receive an email confirmation once your refund has been issued.

What if I receive a damaged or incorrect item?
We’re so sorry for the inconvenience! Please contact us right away with your order number and photos of the issue so we can send a replacement or issue a refund.

Products & Availability

How do I find the right size or fit?
Each product page includes a size guide to help you choose the best fit. If you’re unsure, our customer service team can assist you with personalized recommendations.

Will you restock sold-out items?
Some popular items are restocked regularly. You can sign up for email notifications on the product page to be notified when they’re back in stock.

Where are your products made?
Our products are sourced and crafted with care by trusted partners around the world. Each item is designed to meet our quality and sustainability standards.

Do you offer gift cards?
Yes! Digital gift cards are available in various amounts and make a great gift for any occasion.

Can I request a custom order?
For select items, we do offer customization options. Please contact us with your request, and we’ll let you know what’s possible.

Account & Support

Do I need to create an account to place an order?
You can check out as a guest or create an account for faster checkout, order tracking, and exclusive offers.

I forgot my password—how can I reset it?
Click “Forgot Password” on the login page, and we’ll send you a link to reset it.

How can I contact customer support?
You can reach our friendly support team through our Contact Us page or by emailing us directly. We’re happy to help!

How can I update my shipping address or personal information?
Log into your account to update your details anytime. If you need to change your address for a pending order, please contact us immediately.

How can I subscribe or unsubscribe from your newsletter?
You can manage your email preferences at the bottom of any of our newsletters or on your account settings page.